Frequently Asked Questions
School Year / Day-off Camp registration may be credited to a future camp or refunded (minus $10 processing fee) until 14 days before a scheduled camp.
Within 14 days of a camp day, refunds/credits are only available if a waitlisted camper takes the spot (processing fee still applies) Camps often sell out well in advance. The further in advance you tell us about your camper’s change of plans, the more likely it is that we fill your spot.
Summer Camp registrations cancelled before May 31 will be issued minus the $100 non-refundable portion of tuition or switched to any other available week at no charge. Refunds will only be issued after May 31 if a waitlisted camper takes the available spot, but switching weeks is still be option, space permitting.
Why do you have a processing fee and a refund deadline? Managing changes to camp rosters, waitlists and refunds actually takes up a lot of staff time. We sometimes fill cancelled spots, but sometimes don’t. While we understand that life isn’t always predictable, we don’t want clients registering for camp to “hold their spot” while they firm up plans. When we hit our refund deadlines (14 days for school year camps and end of May for summer), the vast majority of possible campers – even those who put themselves on our waitlist – have made plans and filling vacant spots can be challenging. At that point we are counting on our registration numbers to cover our costs. If we allowed last minute refunds, we’d have to raise the price of camp for everyone to compensate.