Frequently Asked Questions
School Year / Day-off Camp
Registration may be credited to a future camp or refunded (minus $10 processing fee) until 14 days before a scheduled camp.
Within 14 days of a camp day, refunds/credits are only available if a waitlisted camper takes the spot (processing fee still applies) Camps often sell out well in advance. The further in advance you tell us about your camper’s change of plans, the more likely it is that we fill your spot.
Registrations cancelled before May 31 will be issued minus the $100 non-refundable portion of tuition or switched to any other available week at no charge.
Refunds will only be issued after May 31 if a waitlisted camper takes the available spot, but switching weeks is still be option, space permitting.
Because your reservation represents a space in camp that was held for you and not available for purchase by other students, there are no refunds issued after the dates listed above. Under extraordinary circumstances, we will suspend registration to be used in a later session.
See Refund FAQs for more information.
Refunds will be issued to the credit card used for payment or as a check mailed to the address on your account profile within 30 days of refund request receipt. If your refund is dependent on another participant taking your spot and the spot isn’t immediately filled, refunds will be issued within 30 days of the scheduled program start date rather than request receipt.
We sometimes fill cancelled spots, but sometimes don’t. When we hit our refund deadlines, the vast majority of possible participants – even those who put themselves on our waitlists – have made other plans and filling vacant spots can be challenging. At that point we are counting on our registration numbers to cover our costs. If we allowed last minute refunds, we’d have to raise the price of camps and classes for everyone to compensate.
Managing changes to class and camp rosters, waitlists and refunds actually takes up a lot of staff time. While we understand that life isn’t always predictable, we don’t want clients registering to “hold their spot” while they firm up plans. Processing fees discourage this and compensate us for staff time.