Frequently Asked Questions
Refunds will usually be issued by check mailed to the address on your account profile within 30 days of refund request receipt.
If your refund is dependent on another participant taking your spot in a program and the spot isn’t immediately filled, refunds will be issued within 30 days of the scheduled program start date rather than request receipt.
We sometimes fill cancelled spots, but sometimes don’t. When we hit our refund deadlines, the vast majority of possible participants – even those who put themselves on our waitlists – have made other plans and filling vacant spots can be challenging. At that point we are counting on our registration numbers to cover our costs. If we allowed last minute refunds, we’d have to raise the price of camps and classes for everyone to compensate.
Managing changes to class and camp rosters, waitlists and refunds actually takes up a lot of staff time. While we understand that life isn’t always predictable, we don’t want clients registering to “hold their spot” while they firm up plans. Processing fees discourage this and compensate us for staff time.
We often here from parents that they are hesitant to enroll if they aren’t sure their child will enjoy a class. We get it. That’s why we have our:
No Risk Refund Policy – Not sure if a kids & family series class will be right for you or your child? Register and come to the first class. If you notify us in writing within 48 hours after the first class that you will not be able to continue the session, we refund all but $2o for that first class.
We are also very flexible about switching classes for students who have nap time shifts during the course of a series. For example, if your child is enrolled in an 11 am class and starts napping at that time, we’ll happily switch her into one of our 9 or 9:30 am classes instead.