Frequently Asked Questions
If you are having trouble, the following tips might help:
- Accounts belong to parents. Use your own name and contact information when you sign up. Then add your child(ren) along with their birthdays to your profile so they can be enrolled in classes and camps.
- Having trouble creating your account? If you are in our system already because you attended class in person or we imported your account from our previous system, you won’t be able to create an account. Use the password reset function to recover your profile.
- Classes are grouped by venue, alphabetically. If you aren’t finding a series or camp you think we offer, scroll down. (For example, camps at St. Mark’s are below camps at Christ Church even if they happen sooner.)
- Think you have a prenatal/postnatal class pass purchased on our previous registration system but not seeing the credits? Use the password reset function to claim the account associated with the email you used to buy the pass. If that doesn’t work, contact us and we’ll track down your purchase history.
Our registration system automatically creates waitlists for any fully enrolled camp or class. To get on the waitlist, you complete the registration process but do not submit payment.
If a camp fills way in advance, we will consider expanding staffing to accommodate waitlisted families.
If a spot opens up, we will contact you about submitting payment or for confirmation before we charge the payment method in your profile.
It is impossible to predict waitlist movement: Some camps we have several families change plans, sometimes at the very last minute. Sometimes when a spot opens, the first waitlisted family takes it. Other times, we call through the whole list and everyone has made other plans. So while we always recommend getting on the waitlist if you want to be called, we generally cannot make likelihood predictions.
Speed things upon confirmation up by saving a payment card to your account profile. We use NMI which is a secure, PCI compliant merchant processing gateway to store payment information.
Important: Do not include a waitlist registration on the same order as camp enrollment. The registration system will charge you in full for both camps even though your waitlist registration does not represent an enrollment. Tech support is working on fixing this problem. In the mean time, please do separate orders: one order for any camp with a waitlist and a separate order for any camp